At Ray O. Cook, we know that buying a new Comfort System is not a common purchase. Most homeowners will purchase less than two Comfort Systems in their entire life. To help with this process, we have included some beneficial facts every homeowner should know. We invite you to use these facts to help choose a new Comfort System that will best meet your needs and budget.

Installation Facts:
According to the California Energy Commission, over half of new installations they tested in California were not the efficiency rating the contractor or manufacture of the equipment promised after installation!

Correct System Size:
According to the California Energy Commission almost half of all new systems are oversized causing short cycling, premature system failure, lost utility savings and excessive noise during operation.

Ray O Cook Fact: All Ray O. Cook estimators are certified with the National Comfort Institute (see NCI link below) in Heating and Air Conditioning Sizing. The correct system size will be determined BEFORE any new system recommendations are made.

Existing Duct Work:
Sadly, most heating and air conditioning contractors “sell the box”. They will remove the old “box” and connect the new “box” to your existing duct work that can be either sized incorrectly, leaking air or both. All efficiency ratings of new heating and air conditioning systems are based on laboratory testing procedures without duct work! How well your new system performs, (regardless of brand name or rated efficiency level) is directly related to how well your duct work is designed and performs.

Ray O Cook Fact: All Ray O. Cook estimators are certified with the National Comfort Institute (see NCI link below) in Air Balance and Duct Design. Your estimator will test and measure the performance of your current duct system BEFORE making any new Comfort System recommendations. This is the only proven way to ensure the new Comfort System you purchase operates at it’s peak rated efficiency, PROVIDING YOU WITH BOTH ENERGY SAVINGS AND COMFORT.

Installation Practices:
New Comfort Systems arrive at the home in a box. How well they are installed in the home will make or break the net worth of your overall purchase. Keep in mind that an improper installation can reduce or even eliminate any value in the investment you have made towards quality and efficiency.

Building Permit: All heating and cooling installations require a building permit. Building codes are provided as a “minimum” requirement for a contractor to follow. The quality of a new installation performed without a build permit would fall BELOW “minimum” standards.

Ray O Cook Fact: Ray O. Cook includes a Building Permit with every installation performed, GUARANTEED IN WRITING

Refrigerant Charging (Amount of Freon): The California Energy Commission finds that most new A/C systems are not charged correctly. Improper refrigerant amounts in new systems has been found to lower over efficiency up to 50%!

Ray O Cook Fact: Ray O. Cook will electronically adjust final refrigerant charge to manufacture specifications ensuring your new Comfort System is running at Peak Performance!

New Equipment Facts:
Once it is determined that the duct system will perform correctly and the correct installation will be performed, then and only then is it time to look at available new Comfort System options.

As a Trane Comfort Specialist (see link below) Ray O. Cook is independently rated very high in customer satisfaction by their own installation customers.

All our Installation Technicians receive at least 40 hours of factory training from The Trane Company every year ensuring your new Comfort System will be installed correctly, providing years of reliable and efficient service.For information on available new Comfort Systems and how they work please see “Comfort Showroom.”

Additionally, a FREE COMFORT SYSTEM ESTIMATE is only a phone call or a click away. Your estimator will perform a thorough test and evaluation of your current system and then sit down with you and provide the needed information to make an educated decision on what is best for YOU, YOUR HOME AND YOUR BUDGET.