Danny was excellent. He was very knowledgeable, friendly, and courteous. He took more time to get to know our system than any of the competitors. I think he made solid recommendations and he backed those recommendations up with facts on the spot.
I'd highly recommend Ray O. Cook to anyone looking for a system. They are a company that you can trust.
I highly recommend Ray O.Cook very professional and they always explain what they find and are honest if repairs are needed. Fair priced and I like how they explain what their findings are if any. All pictures are sent via email and when services are completed area is always clean.
Since being introduced to the company about 1-1/2 years ago, our experience has been positive and reassuring that their customers are important to them. Our interaction with the experienced technicians has indicated that they really care about our safety. A strong 5-star rating for both the company as well as our tech, Sonny O.!
I called late in the evening and got someone at our house within two hours, and at a very fair price for an emergency call, and TOTALLY worth it! Our technician San was absolutely wonderful. He was incredibly professional and courteous. We are so grateful for the amazing service. This company goes above and beyond to send a text with your technician's name, photo, and information. When someone is coming to your house late in the evening, it is comforting to know. Thank you!
Ray O. Cook installed this system 9 years ago. I was pleased with the installation so decided to call them for routine maintenance, and the HVAC Tech that arrived on time was professional, knowledgeable, and was a good communicator, answering all of my questions in understandable language. I would highly recommend their service department.
Right out the gate Ray O. Cook impressed me! From the quick & easy process of setting an appointment to the kindness & professionalism of Sonny our technician!! I was at work while the inspection was performed & felt comfortable with Sonny in my home with my Family. I was sent a profile of Sonny before he arrived to assure he was solid & reputable. I will continue business with Ray O. Cook & also recommend them to my fellow homeowners!! Thank You to all involved with getting my home back to "normal"!!
I have never written any reviews about a company before, but I had to do this for Ray O. Cook. My A/C unit went out during the last heatwave. I contacted Ray O. Cook for an estimate for a new unit. Danny was the salesperson to arrive, and he was awesome. He was extremely knowledgeable and thorough in his evaluation of my entire system. I really felt the job was going to get done right. Almost two weeks later Randy, Jose, and Hedayatullah arrived at my house. These guys have a great work ethic and are extremely pleasant to be around. They took two days to install the new AC unit. The unit was tested to ensure it was performing well. I overheard the inspector compliment the installers on how well the unit was installed. Randy, Jose, and Hedayatullah took care of the little details, which I never expected. They cleaned up and left the place better than when they arrived. They even used to touch up paint around the new thermostats and attic access. Danny was nice enough to send a thank you note after the install. I can't say enough about this company. I will not even consider using another HVAC company after my experience with them. Thanks, guys. -Chris-
My AC broke down on the hottest weekend of the year. When my house hit 90 degrees inside Sunday evening, Debbie at Ray O. Cook answered the emergency number posted on the website (the only company that had an actual employee answering calls!). She was determined to find a tech to help me. Joe was that tech. Although he wasn't scheduled on Sunday, he agreed to take the call. He called me when he was on his way, arrived when he said he would, took time to meet my 2 dogs, quickly diagnosed the problem, took pics & explained what happened. Joe had the part in his truck & quickly got cold air flowing thru the vents. A lifesaver! Debbie & Joe convinced me that Ray O. Cook will be the company I call if I need service again.
I am very pleased with Ray O Cook and the professionalism of this business. Their service person, Sonny Orozco, was on time and made sure any questions about my air conditioning system were answered. The results of their electronic measurements were explained and helpful hints on filters showed the company cares.
I would definitely recommend Ray O. Cook for a/c needs. Their prices are good and their professionalism is excellent.
Clyde did a great job with our AC maintenance appointment. He arrived on time and was clean and efficient. He took the extra step of determining that a vent grate had been causing the clanking that we were concerned about, and immediately fixed it. We have been with Ray O Cook over 4 years now and would always recommend them!